1. The Information We Collect
In connection with the Services, we collect and store personal information from you when you
Visit our website
Register on and use our app and website
Upload music through our app and website
Creating your record label
Make a payout through our app and the provided payout method
Contact customer support or in any other way contact us
Connect to us through third party services
Connect to third party services via us
When you create a user account with the Services, we will ask for username, artist name, password, mobile phone number, email address, date of birth, bankdetails address, postal code and country.
If you connect to the Service using credentials from a third party like Google or Facebook, you authorize us to collect your authentication information, such as your username and encrypted access credentials. We may also collect other information available, like your name, profile picture, age, country, hometown, email address, date of birth and gender.
When you upload music via our app or website, some additional personal information is provided by you when you do. This includes:
Label record name
Name of songwriter
Name of other contributors (if applicable)
When you use or interact with the Service, we collect information about how the Service is accessed and used. This information includes:
Information on how you interact with our Service
Content that you post to the Service; and
Technical data, which may include URL information, location, session time, cookie data, which ad platform you came from, IP address, and the device and network ID you are using to access or connect to the Service.
When you make a payout through our third party payment provider, we may receive information like personal identification number, name, address, VAT-number and whether you’re a private person or a business, from them. We only obtain enough information to be able to make the payout, to comply with our legal (including, but not limited to, tax) obligations and to prevent and detect fraud.
Information from third party sources
If you choose to use features provided by Labelcaster that connect to your third party online profiles, accounts or services, we may collect information upon your approval. For example, if you prelove an Labelcaster.io release on Spotify, we may collect information from Spotify about your listening activity.
We may integrate with third party sources from time to time and may receive information about you from them.
2. How We Use the Information We Collected
We will process your information for the following purposes:
To administer your account, to enable and provide the Services and, if applicable, provide integration with a third party.
To provide, personalize and improve your experience and any advertising made available on or outside the Service;
To make sure the Service is technically functional and to develop new products and services.
Analyze your use of the Service and how you interact with our ads to be able to make great business decisions.
To communicate with you for Service related or research purposes via emails, notifications, text messages, or other ways of messaging you, which you have agreed to receive.
To communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, subject to your consent.
To promote the Service, either within or outside the Service.
To process your payouts and prevent or detect fraud.
3. For How Long Do We Store It?
The data we collect from you will be held for as long as:
You use our Services
We have to because of legal reasons and obligations
We need to process any payments remaining and owed to you
We need to, to prevent fraud, stream farming and other crimes
4. How We Share Information
We never share or sell your personal data to third parties for their own purposes. We only do this for the purpose of providing you with and enable the Services as well as provide us with services.
Music platforms/services and partners
The information you provide us when you register and upload a song or start your label record via our app and/or website, will be used to perform and provide our Service, by delivering it to the music services, platforms and partners. When delivering the music to the platforms, we provide them with:
Audio file & track/album version (if applicable)
ISRC (International Standard Recording Code). A unique code created for every individual track.
UPC (Universal Product Code). A unique code created to summarize the release on a product level.
Artist name and full name
Name of contributors (if applicable)
Marketing and advertising
We may share your information with advertising partners in order to send you promotional communications about Labelcaster.
Service providers and others
In addition to the above, we may also share your information with third parties for these limited purposes:
To allow a merger, acquisition, or sale of all or a portion of our assets
To respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so
To comply with the requirements of mandatory applicable law
To protect the safety of any person
To protect the rights and property of Labelcaster, including to enforce the Agreements and any other terms that you have agreed to
To address fraud and resolve disputes
To address security or technical issues
To publish anonymized or pseudonymized data about the use of the Service
5. Transfer to Other Countries
If you’re a residence of Switzerland or the EEA, you understand that your information may be transferred to and stored outside of that area. The country it is transferred to might not have the same protection laws as your country. However, if we do transfer your information, we will make sure that we protect your personal data in accordance with the GDPR requirements and set up contracts with those parties to ensure this.
We do not let children under the age of 18 to register with our Services and therefore, we do not knowingly collect personal information from children. If you are under the age of 18, please do not provide us with any personal information. If you are a guardian of a child under the age of 18 and become aware that your child has provided personal information to us, please contact Customer Support and you may request to access any information stored and/or cancel the Service.
7. How We Protect Your information
We always do our best to maintain administrative, technical and physical safeguards to help protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or disclosure. Your security is important to us.
Since the Internet can’t be 100% secure, make sure you protect your password and username to prevent anyone from accessing your information.
8. Your Rights, How to Contact Us and Complaints
You are always entitled to receive information on data we have on you, free of charge. You also have the right to request to be erased and to get any inaccurate personal data blocked or corrected. Where we rely on consent to process your data, you can withdraw this consent at any time. Contact us!
To send a request, please contact us at Customer Support with your name, username and the email address you used when you registered with us.
If you’re not happy with how we handle your information, please contact us here.
If you have a complaint in relation to the processing of your data, you have the right to lodge a complaint to the supervisory data authority. The contact details of the Swedish supervisory data authority can be found here.
We and others working on our behalf employ cookies and related technologies to store information on or read information from your browser or device. They help us improve your experience, our Service and our marketing activities.
Your web browser is probably set to accept cookies by default. You can choose to change this to remove and reject cookies. If you do, this might affect certain features on our Service and some things might not work. If you use our Service on a mobile device, you can limit tracking and targeting in relation to ads. We cannot, however, control these opt out processes. You can also check www.aboutcookies.org to find out more on how you change your browser settings.
Sometimes we use pixel tags. The pixel tags are placed on certain web pages and when you access those web pages, the pixel tag generates a generic notice of the visit and permits us to ser or read our cookies. They are used together with cookies to track activity on a site by a particular device. If you turn off cookies, we can only see anonymous website visits.
We may use the following types of cookies:
1. Strictly necessary cookies.
These cookies are required for the operation of our site.
2. Analytical/performance cookies.
They allow us to recognise and count the number of visitors and see how visitors move around our Services. This helps us improve our Service.
3. Mobile Device Identifiers and SDKs.
Sometimes we use or partner with app developer platforms that use mobile SDKs to collect information, such as mobile identifiers (e.g., IDFAs and Android Advertising IDs) and information connected to how mobile devices interact with our Service and those using our Service.